EarthBrown support centre: support@earthbrown.com - Hours: Mon - Sun: 8:30 AM - 5:00 PM (PST)

Return Policy

Thank you for purchasing from us, we’re here to help and guarantee you 50 business days of buyers’ protection for US orders and 90 business days for international orders. Please read our return/ replacement and refund policy carefully before placing the order.

Notes: due to current Covid stituation, we cant guarantee standard shipping time as normal but we always ship packages right after the production time. Please be informed and understand for us

We only allow order modification (change/ cancelation) within 24 hours since payment, except from personalized products, which needs to be notified by email within 12 hours since payments. Personalized & customized items are non-refundable, only allowed for replacement. More info on shipping here

WHAT IS YOUR REPLACEMENT POLICY?

Because our products are printed and unique, therefore we only accept return and replace your order if the request meets conditions below:

Within 5 days from receiving orders, you have to request or notify us about return or replacement the order because of below reasons:

The products have been damaged.
The printing quality is blurry or materials is not as described on our website
Different design or size from your order.
If your purchase meets any of the criteria above, please contact us

If you cannot send the request to our system in link above, please email to our support email: support@earthbrown.com

WHICH EVIDENCE SHOULD I SUBMIT FOR RETURN OR REPLACEMENT?

Submitting all evidence to clarify shipping/product error is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items. You can find the attached pictures as below for example:

Picture of the shipping label
Picture of product SKU
Picture of the product and the error you found out (material flawed, different design, different size)
We will send the replacement for Free within 15 days after the problem is sorted.